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Big Y has deployed new retail audit software to enable its loss prevention and store operations professionals to streamline and simplify the process of designing, conducting, and following up on audits.
The software, called Encapsulon Assessment, from Atlanta-based Wren Solutions, was designed to help organizations optimize operations, address problem areas, and correct issues in a timely manner to reduce shrink and keep their retail businesses running smoothly.
Big Y participated in the Encapsulon Assessment early adopter program for several months before its official deployment. "Encapsulon Assessment has streamlined and simplified our audit process dramatically,” said Mark Gaudette, director of loss prevention for Big Y. “The ability to audit all procedures, policies, programs and training is vital to our business, and with Assessment the whole process is easier, faster and more effective.”
The grocer previously utilized a legacy audit system, which was time and labor-intensive. Wren’s system is accessible to users via the cloud. "Now, not only can we conduct the audits quickly with an iPad, the application automatically gives me a snapshot of performance across stores once audits have been completed," said Maureen Fuller, Big Y's loss prevention field manager.
Springfield, Mass.-based Big Y operates 64 locations throughout Connecticut and Massachusetts with over 10,000 employees.