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PHILADELPHIA -- Innovative convenience store chain Wawa, Inc. here has tapped Descartes Systems Group, a global on-demand software-as-a-service (SaaS) logistics solutions provider based in Waterloo, Ont., to help the company improve its delivery operations and customer service.
Wawa, a longtime Descartes Routing and Scheduling solution user, is leveraging Descartes AVL Service to efficiently reallocate drivers to other parts of its operations, increasing its capacity utilization to greater than 90 percent and reducing operating costs, according to the technology vendor.
Descartes' Intelligent AVL provides a Web-based view of real-time information on delivery arrivals at distribution centers or hubs, enabling dispatchers to adapt routes quickly and efficiently according to exceptions.
The service also features a wireless application that uses Global Positioning Satellite (GPS) locating capabilities to provide real-time data on driver progress against established route plans and enable on-the-spot decision-making to meet customer commitments. Both are designed to work with Descartes Routing and Scheduling solutions.
"As a high-end convenience store and producer with a distribution network that spans five states, having up-to-the-minute information on driver and fleet activities is critical to maintaining high levels of customer service," said Don Kane, distribution manager at Wawa, Inc., in a statement.
Wawa, Inc., a privately held company, operates more than 540 stores in Delaware, Maryland, New Jersey, Pennsylvania, and Virginia.