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FRANKLIN, Tenn. - Consumers are on pace to spend over $525 billion at self-checkout lanes, ticketing kiosks, and other self-service machines in 2007, an increase from $438 billion in 2006, according to a new research study conducted by retail technology consulting firm IHL Consulting Group.
And this growth will continue in the coming years, the study indicated. "We expect that expenditures made at self-service kiosks will rise by about 20 percent this year and another 18 percent in 2008," said Greg Buzek, president of IHL, adding that demand for self-checkout systems and other kiosks should push the dollar value of transactions to nearly $1.3 trillion by 2011.
"Consumers enjoy self-service and increasingly seek out retailers that offer the technology," Buzek added. "Retailers and other businesses are finding that self-service kiosks can significantly increase customer loyalty, as well as customer satisfaction."
In the market study, "2007 North American Self-Service Kiosks," IHL examines the increasing use of four types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, and postal kiosks.
The report covers self-service kiosks in the United States and Canada, detailing the number and type of kiosks shipped historically. It also provides forecasts for each type of kiosk, both in terms of units shipped and revenue transacted. In addition, the report highlights best practices and best-in-class machines for each class of kiosk.
The study is available immediately at: www.ihlservices.com
IHL Consulting Group provides market analysis and business consulting services for retailers and information technology companies that focus on the retail industry.