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ICC/Decision Services has entered into a partnership with StellaService to launch a new business solution.
“StellaService is the most trusted provider of customer service evaluation programs for Internet retailers,” said David Rich, ICC/Decision Services president and CEO. “The opportunity to team up with StellaService to deploy the E-Shops business solution, in conjunction with the brick and mortar analysis we already provide to some of the world's most recognized brands, will allow us to offer a genuine 360-degree view of the customer experience to our current and future client base.”
Jordy Leiser, StellaService CEO and co-founder, added: This partnership offers online retailers unique and compelling insight into their online customer service performance while simultaneously benchmarking that performance against their peers. In today’s marketplace, the competitive advantage lies with those who continuously evaluate and obsess over the online customer experience. From website features to shipping, delivery and returns metrics to customer support capabilities and performance, the leaders in e-commerce closely monitor their service proposition and how it stacks up to the competition. Working with ICC/Decision Services to combine our comprehensive approach with its time-tested process of measuring and reporting on customer experience data will enable retailers to gain crucial insight into the quality and consistency of their online service.”
New York-based ICC/Decision Services designs and executes customer experience management programs.
StellaService measures and benchmarks online customer service performance and provides data to be used by consumers to make more informed online purchasing decisions and by companies to obtain crucial business and industry intelligence.