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Former Pathmark Stores, Inc. CEO Eileen Scott has joined New York-based customer experience management solutions provider ICC/Decision Services as COO, reporting to CEO and president David Rich.
“Eileen is uniquely qualified to lead ICC/Decision Services into the next decade, when we project tremendous growth, particularly in the areas of customer experience management and shopper marketing,” said Rich. “[She will work with me and] our clients to redefine how to measure, manage and improve the customer experience.”
Scott spent the bulk of her 30-year retail career at Pathmark, rising through the company’s management training program and holding a variety of positions, including VP of sales and marketing, SVP of nonfoods and pharmacy, EVP of merchandising and logistics, and EVP of store operations, before being appointed CEO in October 2002. At that time, she was the first female CEO of a U.S. public supermarket company, and one of only seven female CEOs of Fortune 500 companies. Scott retired from Pathmark in September 2005 after successfully negotiating a $150 million private equity investment in the company.
After leaving Pathmark, Scott decided to fulfill a longtime dream of getting a graduate degree. She received her MBA in finance from NYU’s Stern School of Business in January 2009. Most recently, she was interim executive director of the Women’s Fund of New Jersey at the request of the board of directors. She managed the organization during a difficult time and led the executive search and eventual transition to a new executive director.
Scott is a member of the board of directors of Perdue Farms, Inc.; The Food Bank for New York City; and the Girl Scouts of the USA. She is a charter member and champion of the Network for Executive Women, whose mission is to attract, retain and advance women in the retail and consumer products industry.
ICC/Decision Services was founded in 1979 to design and execute customer experience management programs. The company offers a range of qualitative and quantitative business tools, including mystery shopping, shopper intercepts, iPhone applications, conversion rates tools, customer satisfaction and employee engagement. Its clients include Walmart, Coach, L.L. Bean, Rite Aid, 7-11, Foot Locker and CVS.