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Food, fuel and pharmacy retailer Giant Eagle, Inc. has fully implemented Logile’s Execution and Compliance Management (EC5) solution across its supermarket banners, convenience stores, corporate office and retail support centers.
“Logile’s EC5 solution dramatically streamlines the planning, communication, execution, and compliance of our corporate strategies and initiatives,” said Dave Redick, Giant Eagle’s VP of retail business systems. “In less than three months, Logile’s EC5 system allowed us to eliminate nearly all email sent from the corporate office to our stores.”
According to feedback from Giant Eagle’s store leaders, communication is more timely, accurate and actionable since deploying the solution. “Prior to implementing Logile’s EC5 system, our team members received information and instructions from a variety of sources and were expected to complete tasks and perform routine audits via pen and paper,” said one store leader. “Today, team members review messages, and perform tasks and audits using whatever device is most convenient. As a store team leader, I feel much more connected with my team and everything that is going on in my store and believe that as a result we are providing an even better shopping experience for our customers.”
Redick added that Giant Eagle’s collaboration with Logile, beginning with its deployment of an enterprise Labor Modeling solution and continuing with its implementation of its Execution and Compliance Management solution, has yielded tremendous benefits in both corporate planning and store level execution. “Based on our successful track record, we are expanding our engagement to deliver new capabilities in the areas of food safety compliance and customer satisfaction and retention,” Redick added.
Giant Eagle operates 229 supermarkets and 188 fuel and convenience stores throughout western Pennsylvania, north central Ohio, northern West Virginia and Maryland.