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Giant Eagle Inc. has deployed more than 30 intelligent self-service ordering systems in more than 30 of its GetGo c-stores that are expected reduce lines and wait times by allowing customers to place orders directly at the sandwich counter.
The IBM-powered AnyPlace Kiosk Giant Eagle is now using relies on NextChoice’s NextWave self-service software suite, which unifies customer ordering and payment with the collection and management of transaction data and preferences.
“By integrating into our IBM point of sale, NextChoice enables us to efficiently produce the right amount and variety of products to best meet customers’ needs,” said Jon Fischer, business area director of Giant Eagle retail operations. “In addition, we gain greater central management of our own promotions and menu design, enabling us to more quickly bring new initiatives to market.”
The NextChoice Self-Service offering unifies customer ordering and payment with the collection and management of customer transaction data and preferences into one fully integrated, centralized solution platform.
Giant Eagle operates 162 corporate and 61 independently owned and operated supermarkets, as well as 145 fuel and c-stores throughout western Pennsylvania, Ohio, north central West Virginia and Maryland.