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Hispanic-themed grocery chain Mi Pueblo Food Centers has completed the upgrade of its workforce automation suite to help balance labor costs, variable staffing needs and complex labor laws with customer loyalty, employee satisfaction and profitability.
The grocer upgraded to version 6.1 of the Kronos Workforce Central suite, which offers ease of use, integration and deep-functionality enhancements. “At a time when we are rapidly expanding, it is a big bonus to have our critical workforce business processes completely automated and optimized with Kronos,” said Hector Salas, VP of human resources at San Jose, Calif.-based Mi Pueblo. “With the new version, we are looking forward to further improving productivity, customer service and employee satisfaction. This aligns with our core values of care and respect for each employee, which translate to a satisfying customer experience across our stores.”
According to Chelmsford, Mass.-based Kronos, through tight integration with Microsoft SQL Server Reporting Services (SSRS), the latest version of its Workforce Central suite will enable Mi Pueblo to transform enterprise data into high-quality information for effective decision-making. Additionally, managers are able to analyze sales-per-labor-hour through seamless Microsoft Excel integration. The system will also help Mi Pueblo further simplify HR processes of compensation planning, performance reviews, and employee training and development.
An existing user of the Kronos time and attendance and human resource solution, Mi Pueblo standardized processes with Kronos to improve organizational visibility and better manage labor to sales. Through biometric data collection terminals, Kronos enabled the retailer to eliminate “buddy punching” (the costly act of employees punching in for one another), and by automating error-prone processes, including timekeeping, attendance tracking and leave management, Mi Pueblo uses the system to minimize risks of non-compliance with federal, state and union labor regulations, including complex California meal and break laws.