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FT. LEE, Va. -- The Defense Commissary Agency (DeCA) said it plans to deploy self-service deli ordering kiosks to enhance customer service in its new Naval Base San Diego commissary.
DeCA said it tapped Lombard, Ill.-based ADUSA Inc. to install the kiosks, the first such installation for DeCA. The first two deli kiosks will be installed by early April.
"We will evaluate a number of points with respect to these first kiosks, and will hopefully be able to build a case for additional deployments," said Tom Milks, director of sales for DeCA. "Self-ordering is really the way of the future in retail and we're anxious to expose our clientele to its benefits."
When the ribbon is cut to officially open the San Diego store on April 20, it will be the largest U.S. military commissary in the world, and the first DeCA store to contain many of the agency's "store of the future" concepts. The infusion of state-of-the-art technology, expanded departments, a health and wellness section, information kiosks, and a store-within-a-store layout that serves both convenience and full-service shoppers.
The kiosks will enable commissary shoppers to order deli products, party trays or platters, and made-to-order sandwiches.