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FINDLAY, Ohio - Lakeland, Fla.-based Publix Super Markets has topped yet another customer satisfaction list. The retailer garnered the highest ranking among supermarkets in RealPeopleRatings.com, a quarterly customer service survey conducted by Corporate Research International, a market research firm based here.
Kroger and Safeway also earned high marks in the poll, according to the research firm.
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Non-supermarket companies that earned the highest marks in their categories include Subway, Olive Garden, Cici's Pizza, Marriott, Southwest Airlines, BP, Nordstrom, Stride Rite, Ace Hardware, Dick's Sporting Goods, Walgreens, Credit Unions, and and Best Buy earned the highest marks in their categories this quarter.
RealPeopleRatings.com was launched in 2005 by Corporate Research International. The company sends the quarterly surveys as online opinion polls to its pool of panelists. A total of 6,253 panelists participated in this quarter's survey, conducted between Oct. 2 and Oct. 15.
Respondents rated their perception of each business' customer service on a scale of 1-10, with 10 being the highest. If a respondent did not have experience with the business, the panelist did not enter a score.