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PITTSBURGH - Regional supermarket chain Giant Eagle, Inc., with 141 corporate and 82 independently owned and operated stores throughout western Pennsylvania, Ohio, north central West Virginia, and Maryland, played an instrumental role in the development of Vocollect's new SR-20 headset through field trials at its Pittsburgh- and Cleveland-area distribution centers.
The SR-20 Talkman Lightweight Headset is the latest addition to a growing line of headsets and accessories by Vocollect, a provider of voice-directed distribution systems, and was specifically engineered for industrial and distribution center environments where background noise, temperature, and humidity range to extreme levels. Designed to complement the company's Talkman T2 mobile wearable computer, the SR-20 Headset offers increased clarity, full-shift comfort, and reliability over previous models.
Employees of Giant Eagle -- a three year Vocollect customer -- provided valuable real-world feedback on operational functionality throughout two design refinements to ensure that all user satisfaction criteria were met or exceeded.
"Eight employees were involved in the test, which began in April," Larry Baldauf, Giant Eagle s.v.p., distribution and logistics, told Progressive Grocer. "These employees were also on a committee which meets monthly with Vocollect to discuss issues."
The SR-20 Headset was developed to weigh just 5.4 ounces to enhance the comfort of its ergonomic design. The microphone, attached to an adjustable boom, is bi-directional, noise-canceling, and waterproof. Through an innovative memory feature, the microphone positions easily and repeatedly to each user's preferred position.
A padded dual-strap headband provides maximum stability, while its stainless steel construction eliminates corrosion, even in moist settings. The well-padded, waterproof ear cup adjusts vertically and horizontally to fit snugly and comfortably. And because the SR-20 Headset is reversible, users can wear it on either side of the head to accommodate special needs such as impaired hearing in one ear.
"Our employees found the dual headband construction very secure and comfortable," said Baldauf. "They also responded favorably to having the opportunity to position the equipment on either ear and felt that the microphone's memory feature made the headsets easy to use in a distribution setting."