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SOUTHBOROUGH, Mass. - Publix Super Markets Inc. has gone live with a new system to automate its service operations, according to ViryaNet, a leading provider of integrated mobile and Web-based software applications for workforce management.
Publix implemented ViryaNet Service Hub for retail maintenance management to schedule, dispatch and optimize its workforce and improve management of equipment assets and spare parts inventory.
"We are not just implementing a software package. Publix is improving fundamental core business processes. We are solving complex business problems and expect a significant return on our investment. The ViryaNet Service Hub software will serve as the foundation for all maintenance activities at Publix for years to come,? said the chain?s director of community affairs, Lee Brunson.
Brunson said the Web and mobile-based ViryaNet applications will enable Publix to better manage its entire field service community, including internal technicians, external maintenance suppliers, customer service representatives, dispatchers, maintenance coordinators, department and corporate managers, and others.
Dave Duncan, v.p. of facilities for Publix, said the wide-ranging project encompassed many departments, hundreds of users, hundreds of business processes, and ERP purchasing, financial, and some legacy application interfaces.
"The scope of the project was both broad and deep, and fundamentally changes and improves our ways of initiating, delivering and managing service. The ViryaNet and Publix teams have defined and embedded the retail industry's best practices in Service Hub for Retail Maintenance Management."