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CHICAGO -- Giant Eagle, Inc., a Pittsburgh-based supermarket retailer, has selected Open Text Corp.'s LiveLink and Livelink MeetingZone as the foundation for its internal knowledge management solution provider.
Giant Eagle is uniting content management and collaboration to drive return on investment, communities of practice, and compliance with U.S. Food and Drug Administration guidelines.
Following an extensive review of leading vendors and a thorough evaluation of a "buy vs. build" scenario, Giant Eagle selected Livelink to serve as the foundation for the retail organization's KnowAsis.
"Strong content management features and collaboration functionality were central to our decision to implement Livelink," said Bob Guy, director of knowledge strategies for Giant Eagle. "Return on investment is a key business driver for our Livelink solution, and we have already begun to experience positive returns as a result of the Livelink technology's collaborative features and content management capabilities."
Livelink provides a central location for Giant Eagle to manage standard operating procedures and FDA compliance information to ensure that all procedures and policies are disseminated internally and carried out by all employees in accordance with FDA guidelines.
Giant Eagle has populated Livelink with detailed information regarding product promotions, policies, procedures, and departmental display layouts known as plan-o-grams. In addition, Giant Eagle has reduced the amount of time it takes to provide employees with updates from up to five months to near real time, as well as decreasing the previous costs associated with printing, shipping, and processing new copies.