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ROCHESTER, N.Y. - Supermarkets and packaged food companies top the list of industries that get the best marks for serving their customers in the annual Harris Poll, which ranks 15 industries on how well they serve consumers. These two industries were not included in the listing in previous years.
Eighty-five percent of those surveyed believe supermarkets do a good job of serving their consumers, and 75 percent feel this way about the packaged food companies. Next on the list come hospitals (73 percent), banks (72 percent), computer hardware (71 percent), and software (70 percent) companies.
At the bottom of the list, only 30 percent think tobacco companies and managed care companies do a good job, and only 40 percent think health insurance companies do so. Oil companies (42 percent) are only marginally better.
The Harris Poll is a survey of 1,010 adults surveyed by telephone by Harris Interactive between April 10 and 15, 2003.