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WOBURN, Mass. - Big Y Foods Inc., the largest privately owned supermarket chain in New England, has installed Retail Expert Inc.'s NaviStor loss prevention software to monitor the performance of cashiers in its 47 stores.
"Big Y has already identified dishonest cashiers by using the software," said Peter Pelc, Big Y's director of loss prevention. "NaviStor allows us to do cashier counseling and has a strong emphasis on loss prevention in cashier dishonesty."
NaviStor is an exception reporting and performance management application that collects data from sources throughout an organization, analyzes it and distributes concise reports to designated managers for action. Big Y had been using another cashier monitoring system but it was not as effective as the chain wanted, Pelc said.
Information from Big Y's stores is sent nightly to the chain's headquarters in Springfield, Mass., where it is processed by NaviStor. Analytical reports and alerts are sent back to store and/or district managers by e-mail.
"Stores can request whatever information they want," Pelc said. "We can customize reports to each store or each of our three districts."
Big Y and Retail Expert Inc. are collaborating on key performance indicators that could determine if cashiers are giving unauthorized discounts--called "sweethearting" in the industry--to favored customers, Pelc said. "As far as I know there is not another program in the industry that allows you to look at the numbers to determine if a cashier is sweethearting," Pelc said.