The 'New Normal': Heighten the Value Proposition
As the economy slowly inches ahead, consumers are adjusting to the dramatic economic changes of the past few years and are settling into a "new normal" mindset.
The post-boom recession has altered consumers' perspective in fundamental ways that are likely to have long-term implications:
When will the recession end?
1. Consumers are uncertain about job stability
Unemployment rates have hit a plateau, with companies still reluctant to hire despite improved corporate earnings. In addition to high unemployment, many consumers are under-employed, perhaps working part time instead of full time, or having only one job in the household instead of two.
| YEAR |
2009 |
2010 |
Recession
is over |
7% |
4% |
| 1-2 years |
57% |
37% |
| 3-5 years |
31% |
40% |
| 6+ years |
6% |
19% |
2. Consumers can’t count on their home equity for easy cash.
The dramatic drop in home values and tighter financing have removed a once-easy source of disposable income for homeowners: Cash-outs were only 18% of refinancing activity in 2010, compared with 90% in 2006, according to Wall Street Journal reports
When will your personal finances improve?
3. Consumers are paying more for household goods—but they're not necessarily earning more.
Median household income has decreased 4.2% since 2007. U.S. wages were up 1.5% in 2010, but the U.S. Labor Department reports that wages have declined for many workers.
| YEAR |
2009 |
2010 |
| Within a year |
46% |
34% |
| 2-3 years |
24% |
20% |
| Don't know, not soon |
18% |
31% |
| Have not been affected |
14% |
10% |
| Source: WSL/Strategic Retail-How America Shops Future Shop 2010 study |
4. Consumers lack confidence, especially those who are less affluent.
The consumer confidence level is hovering near 70—far below 90, the typical level for a stable economy—and shows no signs of increasing any time soon.