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Tesco plans to deploy an enterprise-wide workforce management solution in an effort to deliver greater customer service by aligning customer traffic with employee scheduling.
The U.K.-based retailer will use RedPrairie Corp.'s Workforce Management solution, which includes time and attendance, business forecasting, workforce demand planning, automated optimized scheduling, staff self-service functionalities, dashboards with configurable alerts, and computer based training.
"We selected RedPrairie because they provide the best scheduling solution that can operate across Tesco's different formats," said Dave Briggs, program manager for Tesco. "By helping ensure that we always have people on hand to assist shoppers, it supports our constant effort to improve the customer experience. Ultimately, it will improve our business by increasing store productivity, and supporting revenue growth."
The Tesco Group operates 3,729 stores, and employs over 440,000 people in 13 countries, including 2,115 stores in the UK, 747 stores in the rest of Europe (Czech Republic, Hungary, Ireland, Poland, Slovakia, and Turkey), and 814 stores in Asia (China, Japan, Malaysia, South Korea, and Thailand).