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Tops Markets LLC, a 132-store grocery chain based in Williamsville, N.Y., has installed a new point-of-sale (POS) software application to lower the cost of ownership and increase the functionality of its front-end operations.
According to Mike Metz, VP of information technology at Tops, his company was looking to upgrade its legacy POS software as part of a larger initiative to enhance customer service. The grocer is working with Dallas-based Retalix on the upgrade, and the chain-wide rollout will begin in the first half of 2012 and should be completed over the next year.
“Customer service and satisfaction are our top priorities, and due to its age, our previous POS system was not effectively meeting those needs,” said Metz. “We chose Retalix because their StoreLine offering was the most robust and intuitive solution available on the market—giving us needed flexibility as we continually expand our customer service efforts.”
Retalix StoreLine is an open-architecture, multi-channel solution designed to increase a retailer’s efficiency and effectiveness at all customer touch points, helping them to differentiate, innovate, and drive enhanced customer experience. The application contains advanced Store and POS functionality and supports customer loyalty, self-checkout, fuel management, QSR and a wide variety of electronic payment services.
Tops Markets operates 126 company-owned and six franchise locations in upstate N.Y.