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Based on a successful pilot, United Supermarkets is expanding the deployment of a new employee scheduling application to enhance customer service and drive store productivity by accurately matching staffing levels to store traffic patterns.
The grocer is working with Kronos on the deployment, which will span 50 stores. United will use the Kronos application to schedule front end, bookkeeper, fuel and foodservice employees, and plans eventually to use Kronos to schedule all departments.
“Our growth and success are the result of our unwavering commitment to service,” said Chris St. Clair, VP and CIO at Lubbock, Texas-based United Supermarkets. “Our use of Kronos ties directly to this commitment, because excellent customer service begins with a productive and well-managed workforce. After experiencing very favorable results and a fast payback on our time and attendance project, we knew Kronos could successfully help us optimize labor scheduling in our stores.”
United Supermarkets previously used a partially automated process to create employee schedules for a variety of departments. Other departments manually scheduled employees. With the Kronos scheduling solution, United Supermarkets expects to boost store productivity by minimizing over- and under-staffing.
According to Chelmsford, Mass.-based Kronos, the forecasting capabilities of the solution will leverage each store’s historical trends, traffic patterns and labor standards to derive accurate sales and labor plans, which, when combined with actual labor spend, will enable enterprise visibility and control of store productivity. The scheduling application will also help ensure compliance with labor laws, union rules and corporate/store policies.