Fiesta Mart Adds Workforce Management System

Texas grocer Fiesta Mart has finished implementing a new labor-planning and workforce management solution across all of its stores.

The grocer, which signed on with Logile Inc. to bring on the vendor's Enterprise Labor Planning and Workforce Management application, selected the solution while searching for one that would improve the accuracy of its forecasting and provide staffing and scheduling functionality to support wall-to-wall scheduling of all associates with detailed, store-specific work standards. It chose Logile's product based on its ability to model labor using detailed engineered labor standards and store-specific characteristics to profile each department in all stores. This aids in establishing store-specific labor-staffing plans for all store departments.

“We were also very impressed with the accuracy of Logile's forecasting engine and scheduling effectiveness,” said Tim Krueger, manager of labor scheduling at Fiesta Mart. “Their reporting capabilities helped make it easier for our store teams to manage the transition from our legacy system to the Logile system.”

The Richardson, Texas-based workforce management solutions provider's technical team supported every step of the rollout through data acquisition, system integration and software configuration, while its best practice engineers helped with implementing 5-S workplace organization in the stores, and defined and documented best methods for improving productivity, associate safety, food safety and customer satisfaction. The system was in place about three weeks prior to its Thanksgiving 2016 deadline.

“Fiesta Mart is taking advantage of accurate forecasting for more effective work plans and schedules,” Krueger noted. “The ability to track week-in-progress results versus the plan allows us the ability to make proactive adjustments where needed."

Continued Krueger: “The solution and the labor management foundation will be key for us to begin building true task-based wall-to-wall staffing and scheduling in 2017. These are essential to Fiesta Mart’s emphasis on customer satisfaction, associate satisfaction and top-line sales growth through better utilization of labor resources.”

Based in Houston, Fiesta Mart operates 72 stores in the Houston, Austin, and Dallas-Fort Worth markets, serving customers from more than 100 countries of origin.